FAQ | JR Castings

FAQ

General
Design
Print

What materials do you work with?

10K, 14K, 18K Gold
Platinum
How long does it take for me to receive the casting?

Most items can be ready the following day.
Items that require assembly may take up to 2 weeks.
Some items may take up to 4 weeks.
What is the pricing for molds?

$30 and up, depending on the size of the item.
Do you sell finished pieces?

No, we only sell raw castings.
How can I find out the status of my order?

You may call or e-mail us.
How can I place an order?

You can place an order on this website, in our showroom, by phone or e-mail.
What if I need extra help or an advice about my order?

You may contact us with any question.
How can I contact you?

You can find our contact information here.
Do your prices change daily?

Yes, our prices change in accordance to the daily precious metal price.
What is your return/exchange policy?

You can find our return/exchange policy.
Do you do repairs?

No, we do not provide a repair service.

How long does it take to get a casting of my CAD Design?

The whole process will take about 5-10 business days. Usually you will get your 3D render within 48 hours after you placed your order. Then we will work with you on adjustments if there are any. After you approve the design we will make a wax model for you to check. Usually it takes no more than 2 days. And if you approve the wax you can get your casting the next business day.
Can I ask for changes to the design after seeing the render?

We can make any necessary changes to the design you submitted. But if you would like to make significant adjustments you may be charged an extra fee.
Why are the prongs so tall?

We leave a little extra metal for cleaning, polishing, setting the stones and finishing the piece. When all of these steps are completed you will have a beautiful jewelry piece with tiny prongs.
Can I see a wax model of the CAD design?

Yes, we provide an opportunity to our customer to check the wax. But you need to be 100% satisfied with 3D rendering before it is printed.
If you will need changes to the design that will require reprinting of the wax you will be charged an extra fee.
What's the price range to design my own custom piece?

$59 and up, depending on the complexity of the design.
How does it work? OR What are the steps of the design process?

1. After you send us your design, in 48 hours you will get a rendering of your piece.
2. If you request changes, we will make them and will resend you another rendering for approval.
3. Upon your aproval we will snend your design to print. The wax will be ready within 48 hours.
4. Once you check and approve the wax, you will receive the casting the following day.

What type of file do you accept?

We are making 3D wax print only for STL files.
How do I save file as STL?

In Matrix or Rhyno:
First select the entire object -> make a mesh. Go to File -> Export Selected -> Choose STL as the file type.
How long does it take to have my file casted?

Usually we provide 3D wax for the next day and casting for the following day. But it also depends on how big your jewelry piece is.
For example, Hoops or Bangles might take one day longer.
Can I only print a wax with you?

Yes, you can. But the promotional price will not be applied to your order. You will have to pay a standard price of around $30. Depends on how big your jewelry piece is.
Do I need to put supports on the model in my file?

Not for all models. But if it is an eternity band or your design has lots of tiny parts you must put in supports. Otherwise your jewelry print can be damaged.

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